We’ve become the #1 Car Shipping Company in America because our work doesn’t stop until you are completely satisfied. For 15 years, we’ve provided the highest quality customer service.
In the event that anything were to happen to your vehicle while in transport, you can rest assured knowing you are 100% covered. We are fully licensed, insured and bonded.
Frequently Asked Auto Shipping Questions
How far in advance should I schedule the transport of my vehicle?
We request that you schedule your move as soon as possible to insure that your car is moved within the time frame which best meets your schedule. However, if an immediate pick up is necessary, we can arrange for your vehicle to be picked up within 24 hours.
Will you pick up and deliver my vehicle door-to-door?
We do offer door-to-door auto transport service. However, there are instances that we cannot deliver directly to your door due to the size of our auto carriers. The size of your street may prohibit direct delivery to your door. Also, some towns and cities do not allow trucks on their streets. If we cannot get to your door, we will deliver your vehicle to the next most convenient, accessible location such as the nearest major crossing street, a shopping mall or supermarket.
How long will it take to pickup and deliver my vehicle?
Coast-to-coast trips usually take between 9 to 11 days. Shorter trips range from 3 to 5 days, depending on the actual distance. Some factors may delay a trip, including traffic, weather, and truck breakdowns.
What method of payments does Kraus Car Shipping, Inc. accept?
Kraus.kayzoe.com, Inc. accepts credit cards, money orders or cashier’s checks.
How do I get a quote?
You may get a free quote on any page of this web site or you may contact our sales department at 1-888-Auto-081.
What is an oversize fee?
Some vehicles are much larger than traditional passenger vehicles. Most full size SUVs fit in to this category. Because of the extraordinary dimensions, these vehicles take up the amount of space normally used for two vehicles, thus resulting in the need for an “oversize” fee.
What if I cancel my order?
You may cancel your order at any time as long as your vehicle has not been assigned to a truck for pick up. Any deposit that has been paid will be refunded, less a $35 administration fee if you paid with a check or credit card. If your vehicle has already been assigned to a carrier, the deposit is non-refundable. That money will be used to pay for the truck that is already in route to your pick up location.
Is my car insured?
Your car is insured for the Blue Book value the entire time it is on the truck. Clearly listed on your Shipping Order and Bill of Lading are occurrences not covered. At the time of pick-up, a condition report is filled out and signed by both the person turning the car over and the truck driver and you are given a copy. Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. Any claims made after the report has been signed will not be honored.
Do I have to be present when we pick up or deliver your vehicle?
Yes, we request you, or a designated person, be present upon pick up of your vehicle. An inspection is performed and a contract bill of lading must be signed. If you are not able to be there, please call our Customer Service at 1-888-Auto-081 and they will be happy to help you.
How do I prepare my vehicle?
Please have a no more than 1/4 tank of fuel, remove all personal items from your vehicle, repair any chips and/or cracks in your windows and make sure your vehicle is prepared for changing weather conditions.
What if my vehicle does not run?
We will add additional charges to cover an inoperable vehicle in our quote if you inform us up front of the vehicle’s condition. We will add $200 plus loading and unloading charges to your quote if we are not informed of the vehicle’s true condition.
We have attempted to answer some of the questions people most often ask. If there is something that we missed please feel free to give us a call and one of our professional representatives will be happy to assist you.
Thank you for your time and interest.